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LORT THEATRE CASE STUDIES

April 17, 2026
3:00 PM ET
Webinar

REVEALING THE FULL HOUSE

Roundabout Theatre Company, Center Theatre Group, and Alliance Theatre have transformed how they understand their audiences—and unlocked significant revenue in the process. By using True Tickets' secure digital delivery, these LORT organizations revealed thousands of shadow audience members and captured first-party data that drives loyalty and growth.

These theatres have proven that knowing who's really in your seats changes everything. Together, they've revealed over 20,000 shadow audience members and generated tens of thousands in incremental revenue—with six-figure upside projected as they scale to full adoption.

From preventing ticket fraud in a crisis to building targeted marketing campaigns that convert, these leaders are showing the industry what's possible when digital ticketing meets operational control and CRM intelligence.

Watch the webinar to hear directly from their leadership teams and learn how to apply these strategies at your theatre.

MEET THE PANEL

Hear directly from theatre leaders who've turned shared tickets into revenue growth. These LORT executives share real numbers, real challenges, and proven strategies for revealing shadow audiences, preventing fraud, and building lasting patron relationships through secure digital delivery.

WEBINAR AGENDA

3:00 PM – 3:05 PM ET
WELCOME & INTRODUCTION
SETTING THE STAGE: WHY LORT THEATRES ARE TURNING SHARED TICKETS INTO REVENUE
Amber Pizano, Director of Growth Marketing, True Tickets
3:05 PM – 3:25 PM ET
REVEALING 10K SHADOW AUDIENCES
HOW ROUNDABOUT UNCOVERED TENS OF THOUSANDS IN INCREMENTAL REVENUE WITH PROJECTED SIX-FIGURE GAINS AND TICKET RESALE
Gabe Johnson, Director of Sales & Analytics, Roundabout Theatre Company
3:25 PM – 3:45 PM ET
CRISIS CONTROL AND NEW REVENUE
CENTER THEATRE GROUP'S STORY: 11K+ REVEALED PATRONS, FULL CRM SYNC, AND REAL-TIME TICKET CANCELLATIONS DURING LA RIOTS
Candice Walters & Brennie Tellu, Center Theatre Group
3:45 PM – 3:00 PM ET
OPERATIONAL CONTROL & INDUSTRY PERSPECTIVE
ALLIANCE THEATRE'S VIEW ON PATRON EXPERIENCE, REVENUE VISIBILITY, AND THE FUTURE OF SECURE DIGITAL DELIVERY
Brandon Kahn, Managing Director, Alliance Theatre (LORT Board Leadership)
1:00 PM – 1:15 PM EST
Q&A SESSION
YOUR QUESTIONS ANSWERED: IMPLEMENTING SECURE DIGITAL DELIVERY AND UNLOCKING SHADOW AUDIENCES AT YOUR THEATRE
All Panelists