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“Screenshot of a text message thread: a link preview titled ‘Ticketing Company Lyte Shuts Down Suddenly’ and the exchange ‘Wow. Did you see this coming?’ / ‘Directionally. Not surprised.’”
Matt ZarracinaNov 16, 2024 11:15:00 AM1 min read

Lyte Bankruptcy and What It Reveals About the Ticketing Industry

Lyte Bankruptcy and What It Reveals About the Ticketing Industry
2:41
Credit me — September 2024

The Lyte bankruptcy highlights the growing challenges in the ticketing industry, where margins are shrinking, partnerships are strained, and strong technology is crucial. Learn how these shifts are reshaping the market and what they mean for the future of ticketing.

While I was surprised by the sudden shutdown of Lyte, others I know in the industry were not (see above). That said, the recent news of the bankruptcy of Lyte, a ticketing marketplace once hailed for its innovative approach to fan-to-fan ticket exchange, has sent shockwaves through the industry. I am not privy to the internal workings of Lyte, but from the outside, Lyte’s collapse does seem to signal how the ticketing industry, as we know it, is changing. My take is not one critical of Lyte or how it was managed; rather, my take is about what it signals for ticketing at a macro level. It seems there are several key takeaways here that highlight the significant changes happening in the ticketing industry — changes around where you play in the ecosystem, who you play with, and how you bring your products or services to market. In fact, the situation with Lyte tells us much more about how the dynamics in ticketing are changing than most people realize.

Read the full op-ed on Hypebot.

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Matt Zarracina
Matt leads True Tickets, a digital ticket delivery service empowering venues to connect with their true audience through secure, seamless ticket control. The True Tickets’ service reveals previously unknown "shadow audience" members—people who receive shared tickets from buyers—enabling venues to know who's really in their seats and build lasting relationships. Before co-founding True Tickets, Matt served as Director of Innovation at Thales xPlor where he applied Design Thinking concepts to identify, assess, & develop disruptive innovations in blockchain, AI, and data analytics for commercial use. Earlier, as Senior Manager at Deloitte Consulting, he led growth strategy, M&A, & innovation projects for multiple Fortune 500 companies. Matt's professional journey began as a helicopter pilot in the US Navy, where he developed the leadership skills that now drives his passion for transforming the ticketing industry through innovative technology solutions.
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