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Explore Insights and Tools for Transforming Your Audience Engagement
La Mirada Theatre_Case Study (1)
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A CASE STUDYREMARKABLE IMPACT IN FIRST 6 MONTHS

La Mirada Theatre selected True Tickets in 2025 following a comprehensive evaluation of digital ticket delivery solutions. Results exceeded expectations within six months, demonstrating that meaningful results don't require a large team or massive budget.

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PRODUCT UPDATE WEBINAR
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REGISTER NOW: HELD BI-MONTHLYPRODUCT UPDATE WEBINAR

Customers and True Tickets partners are invited to join True Ticket's bi-monthly webinar by Chief Product Officer Kirk Mortensen covering new features, the product roadmap, and live Q&A.

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LORT CLIENT SPOTLIGHT WEBINAR_Watch on Demand (4)
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WATCH NOW: ON DEMANDLORT THEATRES WEBINAR

Watch the Roundabout Theatre Company, Center Theatre Group, and Alliance Theatre webinar recording to learn how they are better understanding their audiences, turning shared or resold tickets into real patron relationships, stronger marketing, and new revenue. 

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UK_RESOURCES PROMO_Watch on Demand
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WATCH NOW: ON DEMANDUK CLIENT SPOTLIGHT WEBINAR

Watch the Royal Ballet and Opera and the Royal Albert Hall webinar recording. They covered how they are revealing the shadow audience, capturing actionable CRM data, reducing ticket misuse, and driving measurable revenue growth through better audience insight.

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RESOURCES PROMO_CTG_Case Study
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A CASE STUDYIN-TICKET CANCELLATION DELIVERED INSTANT EMERGENCY NOTIFICATIONWhen parts of downtown Los Angeles was placed under a curfew, Center Theatre Group was able to deliver emergency notification of their event cancellation within the digital tickets, notifying their patrons instantly.Read More
PNWB & SDS_RESOURCES PROMO_Watch on Demand (3)
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WATCH NOW: ON DEMANDWEBINAR: CLIENT SPOTLIGHT

Watch the Pacific Northwest Ballet and San Diego Symphony Webinar recording. Learn how their teams captured shadow audiences and generated new revenue and donations.

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ROI Case Study
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A CASE STUDYTRUE TICKETS' ROI CASE STUDY

True Tickets enabled four arts venues to recoup their investment in as little as 20 days, driving up to $654,543 in new ticket sales. These results underscore how secure digital delivery and Tessitura integration unlock shadow audience revenue.

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OPERA Case Study
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TRUE TICKETSOPERA'S OLDER PATRON'S EMBRACED DIGITAL TICKETING

Nearly half of subscribers and 60% of single-ticket buyers, most over age 40, at a leading U.S. opera company adopted True Tickets digital delivery in 2024, showing that older audiences readily embrace digital ticketing

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JCA Research report_2025
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RESEARCH REPORTWHAT'S CHANGED IN 2025

JCA Performing Arts Report: An analysis of audience behavior and sales trends from the 2024-25 season and what it means for your future strategy.

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RoundHouse Case Study
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A CASE STUDYLONDON'S ROUNDHOUSE CASE STUDYIn fall 2022, Roundhouse teamed with True Tickets to digitally deliver over 635,000 tickets—uncovering 112,638 shared entries and creating 67,517 new patron records (24% opt-in). This revealed shadow audience drove £230,000 in extra ticket sales and £9,300 in donations.SEE MORE
Nutcracker Case Study
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A CASE STUDYBALLET AUSTIN'S NUTCRACKER CASE STUDY

True Tickets helped Austin Ballet's Nutcracker run eliminate fraud, revealing 2,432 new patrons, driving record‐breaking revenues, and deepening audience engagement.

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JCA Report Fall 2024
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RESEARCH REPORTTRENDS IN AUDIENCE BEHAVIOR - FALL 2024

JCA Performing Arts Report: A study of sales trends and audience behavior in the fall of 2024. Trends in Audience Behavior: Elections, Shadow Audiences, & Hidden Treasures. 

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BSO Case Study
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A CASE STUDYCASE STUDY: BOSTON SYMPHONY ORCHESTRA

BSO’s pilot of True Tickets uncovered 36,000+ shadow audience members, driving $449K+ in incremental ticket sales and $28K+ in donations. 

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ROI Calculator (3)
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A TOOL TO CALCULATE YOUR ROIROI CALCULATORDiscover the first-year returns your organization could achieve with True Tickets. Input your organization's data to unlock immediate insights and realize incredible return on investment!Read More
PODCAST_Your Morning Coffee
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THOUGHT LEADERMATT ZARRACINA ON YOUR MORNING COFFEE PODCASTMatt Zarracina is the CEO and co-founder of True Tickets, leading the company’s mission to bring transparency, control, and trust to digital ticketing for the arts and live events sector.Read More
BLOG (1)
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TRUE TICKETSBLOG

Follow our Blog and explore how True Tickets secure digital ticket delivery service is leading the way in digital ticketing technology. Learn tips, strategies, and best practices.

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Press & Media Center
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TRUE TICKETSPRESS & MEDIA CENTER

Our Press & Media Center is your one-stop hub for press releases, media coverage, news stories, thought-leadership articles, and new announcements.

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PRODUCT UPDATES
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RELEASE NOTESPRODUCT UPDATES

Check our bi-monthly release notes to see the latest True Tickets features and enhancements.

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Video Library
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TRUE TICKETSVIDEO LIBRARY

Explore the True Tickets Video Library—short videos on digital ticket delivery, PatronSafe Ticket Resale, and audience insights.

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TRUE TICKETS BLOG

Ideas That Are Reshaping Live Events

From shadow audiences to stronger patron connections, our leadership shares fresh thinking to help venues grow, adapt, and lead with confidence.