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“Street-level view of a vintage ticket booth with large ‘TICKETS’ lettering outside an industrial-style venue—symbolising the shift from old paper queues to secure digital access.”
Matt ZarracinaSep 16, 2022 5:15:00 AM< 1 min read

Your Blog Post Title Here...Delivering Trust in Ticketing

Your Blog Post Title Here...Delivering Trust in Ticketing
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Henry Ford once said, “If I had asked my customers what they wanted they would have said a faster horse.” In business (to paraphrase Steve Jobs), people, companies, and industries often “don’t know what they want until you show it to them.” Ticketing is no different.

We all know ticketing in the live events space is not perfect, yet we haven’t been able to articulate and implement the means of improving it.

We are all aware how things work today with ticketing and the issues that accompany it. Many ticketing systems offer features such as ticket sharing (or more accurately stated, ticket forwarding) to make the digital ticketing experience more convenient. Ticketmaster, for instance, allows purchasers to share their event tickets. However, the lack of identity and accountability in the current solutions creates massive problems for the industry at large.

How do we begin to solve this problem?

Read the full op-ed on The Music Network.

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Matt Zarracina
Matt leads True Tickets, a digital ticket delivery service empowering venues to connect with their true audience through secure, seamless ticket control. The True Tickets’ service reveals previously unknown "shadow audience" members—people who receive shared tickets from buyers—enabling venues to know who's really in their seats and build lasting relationships. Before co-founding True Tickets, Matt served as Director of Innovation at Thales xPlor where he applied Design Thinking concepts to identify, assess, & develop disruptive innovations in blockchain, AI, and data analytics for commercial use. Earlier, as Senior Manager at Deloitte Consulting, he led growth strategy, M&A, & innovation projects for multiple Fortune 500 companies. Matt's professional journey began as a helicopter pilot in the US Navy, where he developed the leadership skills that now drives his passion for transforming the ticketing industry through innovative technology solutions.
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