PatronSafe Ticket Resale | True Tickets

PATRONSAFE™ TICKET RESALE

“No Refunds. No Exchanges. All Sales are Final.”

That rule made sense when venues had no way to verify or reclaim a ticket. But today, it limits both patrons and box offices. PatronSafe™ Ticket Resale replaces frustration with flexibility: a secure, rules-based way for patrons to resell tickets they can’t use, while you retain full control and visibility.

How It Works: PatronSafe is designed to feel seamless for both venues and their patrons.

You set your rules. Price floors/ceilings, timing windows, and more.
Patrons can now list tickets for resale. Once enabled by you, patrons are able to list tickets they can’t use for resale.
Listings go live. New buyers purchase through any of the 12+ integrated marketplaces.
Data flows into Tessitura. Tickets transfer automatically to the new buyer in Tessitura via True Tickets.
Sellers are paid via Stripe. Finance teams love that payouts are automated and GL-neutral. No checks to cut and no extra reconciliation.

The Results: The Results: Venues gain flexibility, patrons gain convenience, and everyone benefits. You can turn resale on or off for any event whenever you choose. Patrons enjoy a simple, secure way to resell tickets without sign-ups or extra app downloads. And there’s no added cost, because PatronSafe Resale is already included with every True Tickets license.

Fuller houses. Fewer empty seats, more electric energy, and a better experience for everyone in the room.
Happier patrons. A secure, official option when plans change and sellers able to make themselves whole.
Fair pricing. Venue-controlled floors and ceilings keep unauthorized resellers in check and protect buyers from gouging while keeping arts and entertainment accessible.
Stronger data. Every resale buyer is captured in Tessitura, turning one-time transactions into long-term relationships.
Easier operations. Automated reconciliation, listings, transfers, and payouts reduce service headaches for box office and finance staff.

A SEAMLESS JOURNEY FOR YOU AND YOUR PATRONS

1

Configure Rules in Tessitura

Enable PatronSafe Resale and set resale rules by event, price type, constituent, or order

2

“Resell” Button Appears

Eligible tickets automatically show a "Resell" button in a patron’s branded ticket wallet

3

List in Three Taps

Patrons select and list authorized tickets based on your price and timing constraints

4

Listed on 12+ Marketplaces

Listings publish instantly to up to 12+ marketplaces (StubHub, SeatGeek, GoTickets, etc.)

5

Instant Transfer & CRM Sync

When a ticket sells, True Tickets sends the buyer’s info into Tessitura, transfers the tickets to the new buyer, and emails them where to find their tickets

6

Automated Payouts

True Tickets secures automated sellers via Stripe

EVERYTHING YOU NEED TO GET STARTED

A Step-by-step guide to implementation and configuration
Templates and sample copy you can use for patron communication
A Guide to configuring Tessitura to enable resale and manage rules

Access the PatronSafe Ticket Resale Starter Kit
Available exclusively to current True Tickets clients—email support@true-tickets.com for access

An overview of how finance and settlement processes work
Answers to other frequently asked questions
Next Steps and how to get support

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"Resale is part of how today’s audiences buy tickets, and we believe it’s our responsibility to meet them there with transparency and care. PatronSafe Resale allows us to show up in those spaces on our terms by protecting the integrity of our low-price offers, ensuring ticket authenticity, and helping audiences make informed choices. As a nonprofit, our mission is rooted in access and trust, and that extends to every part of the customer experience."

Gabe JohnsonDirector, Criterion Ticketing at Roundabout Theatre Company

FAQ

Curious how PatronSafe Ticket Resale works—or what it takes to get started? These quick answers cover the essentials for venues exploring resale control for the first time.

What is PatronSafe Ticket Resale?

PatronSafe Ticket Resale is a resale control feature included with every True Tickets license. It empowers venues to define resale rules, enforce fair pricing, and add third-party marketplace buyers to their CRM. Single sign-on is required so buyers can access tickets in the digital wallet.

Is there an additional cost to enable resale?

No. PatronSafe Ticket Resale is built into your True Tickets license at no additional cost to the venue, though single sign-on is required so buyers can access tickets in the digital wallet.

How does resale benefit our organization?

You stay in control of how resale works
You expand your audience with buyer data added to Tessitura
You eliminate patron confusion at the door with dynamic QR code delivery
You may earn commission on resold tickets

Can we choose which events or tickets are eligible for resale? Yes. You can enable or disable resale by performance, price type, constituent, or even at the order level.

How does PatronSafe Ticket Resale help prevent abuse or fraud? Resold tickets are delivered through True Tickets using secure, dynamic QR codes that rotate automatically. You set the minimum and maximum resale prices and control which marketplaces listings appear on.

Where are resale tickets listed? Listings are distributed to over a dozen approved resale marketplaces, including major platforms like StubHub, SeatGeek, and Vivid Seats—only the channels you approve.

Will my organization know who the resale buyer is? Yes. Every resale buyer’s name and email are captured and synced into Tessitura.

Do patrons need to download anything to resell? No apps or passwords required. Sellers list their ticket right from the wallet. Buyers receive tickets seamlessly via the wallet under their own email addresses.

Can I test it before enabling broadly? Yes. We recommend starting with a limited pilot—one production or performance—so your team can experience the setup and patron experience firsthand.

How do we get started? Email support@true-tickets.com for the password to the Starter Kit. There you'll have access to implementation checklists, configuration guides, and rollout best practices. When you're ready to get started email support@true-tickets.com to activate your PatronSafe Ticket Resale capabilities.

Who can resell tickets using PatronSafe? PatronSafe Ticket Resale is currently only supported for U.S.-based ticket holders. Buyers can purchase resold tickets from anywhere, but to list tickets for resale, sellers must have a valid U.S. address and meet Stripe’s U.S. payout requirements.

How do sellers receive payment when their tickets resell? To receive payment, sellers must set up a Stripe account in the digital ticket wallet. They’ll be prompted to do so when listing a ticket. If the setup isn’t complete, they’ll continue to see a reminder until it is.

GET DIRECTLY IN TOUCH.

Need a hand? Our customer-care team, press desk, and sales/marketing crew are each just an email away—drop the right group a line and we’ll get back to you fast.

Customer Support

support@true-tickets.com

Press Inquiries

crystal@thepresshouse.com

Sales/Marketing Inquiries

info@true-tickets.com