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Take Control of Ticket Resale

PatronSafe™ Ticket Resale: Set ticket resale rules, deliver tickets securely, and capture data for every buyer.
CONNECT WITH US

PATRONSAFE™ TICKET RESALE

TRANSPARENT. FAIR. PATRON-FIRST.

PatronSafe™Ticket Resale let's your patrons list tickets authorized for resale in three taps, with no new sign-ups required.

Toggle on resale by performance, price type, or constituent, set price caps and floors, and let us handle the rest. Listings post automatically to 12+ marketplaces—StubHub, SeatGeek, GoTickets and more. When a ticket sells, True Tickets removes the listing from every other site to prevent duplicate sales, securely delivering authorized tickets to the new buyer’s ticket wallet, and sync their name and contact information back into Tessitura.

Finance teams love the automated Stripe payouts (with a net-zero impact on Tessitura GL records), and box-office staff see far fewer “I paid but can’t get in” calls.

  • Pricing controls — Implement reasonable resale price controls to keep tickets accessible

  • Additional revenue — Drive revenue from ticket resale to support your organization

  • First-party data — Resale buyer information syncs as new CRM records in real time

  • Proven in the field — Successfully launched by Walton Arts Center in Fayetteville, Arkansas

  • Included with True Tickets — PatronSafe Ticket Resale comes standard at no additional cost
A SEAMLESS JOURNEY FOR YOUR PATRONS

HOW IT WORKS

1
Configure Rules in Tessitura
Enable PatronSafe Resale and set resale rules by event, price type, constituent, or order
2
“Resell” Button Appears
Eligible tickets automatically show a "Resell" button in a patron’s branded ticket wallet
3
List in Three Taps
Patrons select and list authorized tickets based on your price and timing constraints
4
Listed on 12+ Marketplaces

Listings publish instantly to up to 12+ marketplaces (StubHub, SeatGeek, GoTickets, etc.)
5
Instant Transfer & CRM Sync
When a ticket sells, True Tickets sends the buyer’s info into Tessitura, transfers the tickets to the new buyer, and emails them where to find their tickets
6
Automated Payouts
True Tickets secures automated sellers via Stripe

EVERYTHING YOU NEED TO GET STARTED

  • A Step-by-step guide to implementation and configuration
  • Templates and sample copy you can use for patron communication
  • A Guide to configuring Tessitura to enable resale and manage rules
 
Access the PatronSafe Ticket Resale Starter Kit

Available exclusively to current True Tickets clients—email support@true-tickets.com for access

  • An overview of how finance and settlement processes work
  • Answers to other frequently asked questions
  • Next Steps and how to get support
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"Resale is part of how today’s audiences buy tickets, and we believe it’s our responsibility to meet them there with transparency and care. PatronSafe Resale allows us to show up in those spaces on our terms by protecting the integrity of our low-price offers, ensuring ticket authenticity, and helping audiences make informed choices. As a nonprofit, our mission is rooted in access and trust, and that extends to every part of the customer experience."
Gabe JohnsonDirector, Criterion Ticketing at Roundabout Theatre Company

FAQ

Curious how PatronSafe Ticket Resale works—or what it takes to get started? These quick answers cover the essentials for venues exploring resale control for the first time.

What is PatronSafe Ticket Resale?

PatronSafe Ticket Resale is a resale control feature included with every True Tickets license. It empowers venues to define resale rules, enforce fair pricing, and add third-party marketplace buyers to their CRM. Single sign-on is required so buyers can access tickets in the digital wallet. 
Is there an additional cost to enable resale?

No. PatronSafe Ticket Resale is built into your True Tickets license at no additional cost to the venue, though single sign-on is required so buyers can access tickets in the digital wallet.
How does resale benefit our organization?
  • You stay in control of how resale works
  • You expand your audience with buyer data added to Tessitura
  • You eliminate patron confusion at the door with dynamic QR code delivery
  • You may earn commission on resold tickets
Can we choose which events or tickets are eligible for resale? Yes. You can enable or disable resale by performance, price type, constituent, or even at the order level.
How does PatronSafe Ticket Resale help prevent abuse or fraud? Resold tickets are delivered through True Tickets using secure, dynamic QR codes that rotate automatically. You set the minimum and maximum resale prices and control which marketplaces listings appear on.
Where are resale tickets listed? Listings are distributed to over a dozen approved resale marketplaces, including major platforms like StubHub, SeatGeek, and Vivid Seats—only the channels you approve.
Will my organization know who the resale buyer is? Yes. Every resale buyer’s name and email are captured and synced into Tessitura.
Do patrons need to download anything to resell? No apps or passwords required. Sellers list their ticket right from the wallet. Buyers receive tickets seamlessly via the wallet under their own email addresses. 
Can I test it before enabling broadly? Yes. We recommend starting with a limited pilot—one production or performance—so your team can experience the setup and patron experience firsthand.
How do we get started? Email support@true-tickets.com for the password to the Starter Kit. There you'll have access to implementation checklists, configuration guides, and rollout best practices. When you're ready to get started email support@true-tickets.com to activate your PatronSafe Ticket Resale capabilities.
Who can resell tickets using PatronSafe? PatronSafe Ticket Resale is currently only supported for U.S.-based ticket holders. Buyers can purchase resold tickets from anywhere, but to list tickets for resale, sellers must have a valid U.S. address and meet Stripe’s U.S. payout requirements.
How do sellers receive payment when their tickets resell? To receive payment, sellers must set up a Stripe account in the digital ticket wallet. They’ll be prompted to do so when listing a ticket. If the setup isn’t complete, they’ll continue to see a reminder until it is.

GET DIRECTLY IN TOUCH.

Need a hand? Our customer-care team, press desk, and sales/marketing crew are each just an email away—drop the right group a line and we’ll get back to you fast.

Customer Support

support@true-tickets.com
Press Inquiries

crystal@thepresshouse.com
Sales/Marketing Inquiries

info@true-tickets.com