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The Team Behind True Tickets

We’re a digital ticket delivery service built by people who understand what venues need: control, visibility, and real connection with their audience.

WE'RE HERE TO MAKE TICKETING BETTER FOR EVERYONE INVOLVED

OUR MISSION IN ACTION

At True Tickets, that means improving the patron experience while giving live events, arts, and cultural organizations greater control, deeper visibility, and smarter ways to grow. We help venues reduce fraud, drive incremental revenue, and streamline front-of-house operations—preventing the heartbreaking moments when patrons arrive with fake or lost tickets, unsure if they’ll get in. 

With secure digital delivery and dynamic QR codes, ticket holders can access their tickets easily and share them seamlessly when plans change.

For venues that choose to offer it, our optional PatronSafe Resale capability provides a safer, more transparent resale experience—on their terms. And through every ticket’s journey, we maintain full visibility. Venues can now see who’s actually in the seat—not just who bought the ticket—transforming anonymous attendees into known patrons and revealing previously hidden shadow audiences. That means stronger relationships, better data, and a real path to building lasting loyalty.

MEET OUR AMAZING TEAM

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Matt Zarracina CEO & Co-Founder

Leads True Tickets' vision and operations, empowering venues with secure, fraud-free ticketing and scalable revenue growth.

Matt Zarracina CEO & Co-Founder
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Steven Dobesh President & Co-Founder

Leads company vision and strategy, guiding product direction and partner alignment for long-term value creation.

Steven Dobesh President & Co-Founder
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Ken Lesnik Head of Business Development

Drives strategic partnerships, expands market presence, and accelerates revenue growth through targeted relationship-building and opportunity creation.

Ken Lesnik Head of Business Development
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Kirk Mortensen Head of Product

Oversees product strategy and delivery, aligning features with venue needs and ensuring seamless patron experiences.

Kirk Mortensen Head of Product
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David Caballero Software Engineer

Builds and maintains backend systems to support secure digital ticketing and scalable event delivery infrastructure.

David Caballero Software Engineer
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Victor Castrejon Senior UI Developer

Designs and implements accessible, responsive interfaces to deliver intuitive and seamless ticketing experiences.

Victor Castrejon Senior UI Developer
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Alan Faubert Technical Lead

Leads ticket wallet development, ensuring a consistent and highly performant user experience.

Alan Faubert Technical Lead
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Yanina Fiorillo UI/UX Product Design Lead

Leads interface design and UX optimization to enhance the usability, reliability, and flexibility of the ticket wallet.

Yanina Fiorillo UI/UX Product Design Lead
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Rowinson Gallego Senior Software Engineer

Engineers backend infrastructure with focus on distributed systems, scalability, and modern cloud technologies.

Rowinson Gallego Senior Software Engineer
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Raul Garrido Software Engineer

Develops and maintains backend systems using Golang, ensuring secure and efficient ticket processing at scale.

Raul Garrido Software Engineer
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Daniel Gomez Integration Lead

Drives integration with primary ticketing systems, enabling event organizers to adopt seamless, feature-rich, and secure digital ticket delivery.

Daniel Gomez Integration Lead
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Atha Kouroussis Senior Director of Engineering

Leads engineering operations, infrastructure, and dev processes to ensure scalability, uptime, and cross-team collaboration.

Atha Kouroussis Senior Director of Engineering
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Malik Maitland Software Engineer InternDesigns, builds, and maintains our cloud-native backend systems for secure digital ticketing, using Golang, PostgreSQL, and related technologies.
Malik Maitland Software Engineer Intern
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Gustavo Gabriel Moyano Site Reliability Engineer

Supports system reliability, infrastructure scaling, and performance monitoring across the product team to ensure service continuity.

Gustavo Gabriel Moyano Site Reliability Engineer
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Eki Uzamere Software Engineer InternDesigns, builds, and maintains our cloud-native backend systems for secure digital ticketing, using Golang, PostgreSQL, and related technologies.
Eki Uzamere Software Engineer Intern
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Laura Zehe Senior Director of Operations

Leads operational efficiency and internal systems, ensuring smooth delivery and service excellence for all partners.

Laura Zehe Senior Director of Operations
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Jennifer Aprea Operations Manager

Supports day-to-day operations, helping streamline internal systems and improve ticketing processes for partner venues.

 

Jennifer Aprea Operations Manager
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Amber Pizano director of growth marketing

Leads go-to-market strategy, brand messaging, and CRM optimization to drive demand, deepen engagement, and support partner success across the True Tickets ecosystem.

Amber Pizano director of growth marketing

"At Roundhouse, we’ve partnered with True Tickets since 2022, and we’ve seen firsthand how their approach goes beyond just technology—it’s about partnership. True Tickets understands this and continues to invest in our relationship, delivering significant value to our organization year after year."

Gary Halliday Head of Systems and Technology at Roundhouse
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TRY OUR DEMO

Experience how easy it is for your patrons to access, share, and use their tickets—with real sample events in a live Tessitura environment.