PRODUCT UPDATES

“Remember Me” Reformatted

The icon on the “remember me” page was updated so that it no longer looks like an error.

Expire Invalid Apple Wallet Passes

If tickets associated with Apple Wallet passes are returned, assigned to another guest, or pulled back into the True Tickets digital ticket wallet, Apple Wallet passes are marked as invalid, and also moved to the “expired” section of the Apple Wallet app.

Rules-Based Resale v1.0!

We are thrilled to announce the completion of v1.0 of rules-based resale functionality. The video includes a thorough demo “soup to nuts” of both the Tessitura integration and digital ticket wallet user experience.

Reduced Apple Wallet Timeouts

This will reduce cases where patrons present Apple Wallet passes with missing QR codes.

Ticket Sellers Register a Payment Account

Enabled sellers using True Tickets PatronSafe^TM Ticket Resale to register a Stripe account so that they can be paid if and when a ticket sells.

Improved Performance Reliability

A significant amount of invisible work was completed to keep the True Tickets services performant, scale them to handle increased demand as our client base grows, and adapt to the demands of features we are building.

Improved Sorting and QR Code Display for Events with No Time

Now you have more control over how these events and tickets appear in your wallet.

Align to a Standard Event Header Layout

The new layout makes it easier for patrons to find the key event information they need, no matter where they are in the Ticket Wallet flows.

Increased Apple Wallet Logo Resolution

With this improvement, your logos appear just as crisply on Apple Wallet passes as they do on your True Tickets digital ticket wallet.

UK-specific Spelling Support

For example, the word “cancelled” is now spelled with two Ls for UK organizations.

Support for Locations Without Phone Numbers

Sometimes you don't want a phone number to appear on your locations, so now the field doesn't event display when it isn't populated.

Login Without a Password UX Upgrade

This improvement allows users who prefer to log in with a password to more easily do so and reduces invitee confusion when trying to accept tickets.

Hide Some Locations from Menu

Your Ticket Wallet Locations menu doesn’t have to show duplicate locations or other venues you don’t want to display.

Simplified Event-Level Content Blocks

Blocks enabling you to skip the configuration of Content Block Elements, and instead represent all the elements of your Content Block in one reference table.

More Transaction Accuracy Controls

Venue names, user names, and "True Tickets" are no longer translated by the browser into other languages.

Support Events with No Time

For all-day events or similar needs, you can now configure an event that doesn’t have a specific time to not display the Tessitura time in the Ticket Wallet.

Reinventing Ticket Resale

We continue our work to build functionality that will dramatically simplify the resale experience for your patrons while maintaining your ability to enforce your policies and collect data on actual attendees. In this webinar, we reviewed functionality for early tests with real Walton Arts Center tickets.

Fixed Apple Wallet Pass Invalidation Bug

When tickets are returned or deleted in Tessitura, any corresponding Apple Wallet passes are marked as invalid.

Fixed Occasional Auto-Scaling Issues

True Tickets services will continue to scale smoothly to meet dynamic traffic demands.

Improved Delivery Rates for Login Emails

Made the Login Without a Password process as smooth and easy as possible for your guests.

Registration Form Labeling and Hint Text

New registrants can more easily navigate the process now.

Show Who Returned Shared Tickets

Sharers now better understand what happened when shared tickets are returned to their wallets.

Show Who Canceled Pending Shares

Invitees now better understand what happened when they click a share link after the sharer cancelled those shares.

Improved Responsiveness for Ticket Swiping

Swiping from ticket to ticket is now more intuitive.

Login Flow Hint Text

Login Flow Hint Text helps your patrons know what to enter in the login form fields.

Apple Wallet Scanning Improvements

Since February, we’ve made improvements that have brought the failed scanning rate for Apple Wallet passes down from a high of 6.6% to 0.294%. We are continuing to look into a few remaining and infrequent issues with Apple Wallet QR codes.

Fix to Firefox’s Localization Bug

A version of Firefox on Android introduced a localization bug which cause the wallet to fail to load. We introduced a fix that falls back to a valid localization setting.

High Def Logos on High Def Screens

When your users are browsing the digital ticket wallet on high-def screens, your high-def logos appear consistently crisp.

Display Order ID on the Front of Tickets

Your customer service teams can more easily look up an order for a patron who needs help.

Ensure Seat Translation Accuracy

Prevent web-browsers from translating seating location data to avoid the risk of introducing inaccuracies.

Improved Performance for Ticket-Level Content Blocks

Improves the performance of delivering tickets when Tessitura Pricing Rules are in use for Ticket-Level Content Blocks.

Login Flow Hint Text

Login Flow Hint Text helps patrons know what to enter in the login form fields.

Simplify ticket delivery for static QR codes

Ends the need to manually print tickets using static ticket_no or N-Scan barcodes for the QR code.

Stronger True Tickets Infrastructure

Over the past several months, we’ve been implementing a series of changes in our cloud services and networking to establish a more robust foundation so we can continue to deliver our powerful, mission critical services to you.

Ticket Holder Aliases

Specify a Tessitura Constituent alias that True Tickets will use for the ticket holder’s name in the digital ticket wallet.

More data on Apple Wallet passes

We added Price Type, Face Value, and accessible seating/obstructed view flags to the front of Apple Wallet passes.

Prevent selecting scanned tickets to share 

Patrons can no longer select tickets that are already scanned when initiating a share.

Better error experience

We replaced previously generic error messages with a user-friendly, styled page.

Enhance v16 support for Tessitura Access Control

We've incorporated improvements Tessitura made to their Access Control functionality, and retired replicated logic – leveraging updated Tessitura logic instead.

General Release of Apple Wallet Functionality

On October 11, 2023, we will release functionality that enables your patrons to add their tickets to Apple Wallet. Using rules you define at the system default, production element, price type, constituent, and order levels, you will be able to decide which tickets you want to allow this for.

Auto Update Customer Names

Now, whenever you update a name in Tessitura, that change will reflect automatically in your branded digital Ticket Wallet. Users may need to log out and log back in to see changes. This is already live for all clients.

Apple Wallet Functionality is Now in Open Beta Testing!

We were excited to announce last week that we are moving into an open beta phase for Apple Wallet. This means any client can implement the Apple Wallet beta material and help with testing and feedback.

Showing Ticket Scan Status in the Wallet

This will make it easy for your ushers and patrons to tell which tickets have already been scanned.

More Color Contrast Improvements for Visual Accessibility

Ensures that your digital ticket wallets always meet WCAG AA standards.

Deep Linking to Tickets for an Event

Now you can construct a URL for your website or other communication channels that takes your patrons directly to the tickets for a specific event in the wallet.

Apple Wallet Functionality is Now in Beta Testing!

Three organizations are currently engaged in beta testing on their production sites. They are providing feedback, and we’re continuously addressing the things they raise. We expect to be in beta for 2-3 more weeks.

Reverse Seamless Authentication

Allows your patrons to seamlessly navigate from your wallet to a logged-in state on your website.

Improved Color Contrast in the Wallet 

Ensures your wallet continues to meet WCAG AA accessibility standards.

Remember Me Option at Login

Your patrons can stay logged into the wallet, so they're ready when they get to your venue.

Support for Multiple Login Types 

Those of you that have multiple Login Types in your Tessitura system can allow your patrons to use the credentials they remember.

Improving Visibility of Location

Now it’s even easier for your attendees to get to the right venue.

Sorting Shared Tickets to the End on Mobile

Now your patrons don’t have to swipe through shared tickets in order to find the ones they want to scan.

Event Filtering in the Ticket Wallet

Those of you that have multiple branded Ticket Wallets can specify which Performances appear in which Wallets based on their location.

Seamless Authentication

Your patrons can now log in on your website, navigate to the wallet, and bypass the login screen.

Ticket Sharing Rules at Grain

You can now set different sharing rules on different sets of tickets.

Ticket Proofing Report

You can now see how tickets will look in your wallet before delivering them.