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TESSITURA INTEGRATION MADE SIMPLE
AN INTEGRATED TESSITURA DELIVERY METHOD
True Tickets is a secure digital ticket delivery, control, and audience visibility layer that integrates directly with Tessitura.Through a dedicated Tessitura Delivery Method, you decide exactly which tickets are delivered and managed by True Tickets, and which use other Delivery Methods you support.
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How Does the Integration Work?
True Tickets is a secure digital ticket delivery service that empowers arts and cultural venues to deliver a frictionless patron experience. Block fraud with dynamic QR codes refreshing continuously to prevent screenshots. From secure mobile ticketing to real-time shadow-audience insights, True Tickets helps venues cut costs, boost revenue and build lasting audience connections.
No New Hardware or Software
True Tickets integrates directly with Tessitura Cloud Hosting (formerly RAMP) or self-hosted installs.
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Data Sync
Sync ticket, performance, venue, and ticket holder data between Tessitura and True Tickets using SQL stored procedures, the Tessitura REST API, and a Service Interceptor Plugin.
Configured in Tessitura
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Secure Code Validation
An approved customization to Tessitura Access Control enables Tessitura to validate secure, rotating QR codes supplied by True Tickets to your patrons.
Tessitura is the Source of Record
True Tickets stays aligned with Tessitura through a combination of real-time updates and periodic data syncs, so ticket and patron activity reflect your primary system.
EASY IMPLEMENTATION
Run a SQL script and place plugin files alongside your Tessitura REST API.
Yes, it's that simple.
Ticketing administrators can manage True Tickets directly in Tessitura. From delivery and sharing to resale, QR code delivery, ticket displays, flags, and whether to enable adding tickets to Google/Apple Wallet.
Your team controls the setup without leaving Tessitura.
Control how events and tickets appear in the digital ticket wallet, including event titles, seat details, wayfinding, accessibility flags, QR code timing, performance status flags, and ticket details.
Enable or disable Digital Ticket Delivery for specific Performances, Seasons, Season Types, and Constituent Types.
True Tickets’ lets you specify who can share, when they can share, and how many times a ticket can change hands- all right inside Tessitura.
Rules cascade from system defaults → production elements hierarchy → price type → order owner constituent attributes, so your team can tighten or relax policies without IT requests.
ENABLE PATRONSAFE™ TICKET RESALE
When resale is right for your venue, PatronSafe™ Ticket Resale gives patrons flexibility when plans change while keeping resale aligned with your rules. Set resale eligibility and timing in Tessitura, including which tickets can be resold and when resale opens or closes, then define price limits, marketplaces, and fee rules.
When a ticket sells, duplicate listings are removed, a secure digital ticket is delivered to the new buyer’s ticket wallet, and their name and contact information sync back into Tessitura.
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